Help & support

How can we help?

A smiling woman answering questions on her laptop in a bright office

Quick answers, and personal help when you need it.

Buying & access

Your purchase, how long you have access and where to find your invoice.

6 questions

Account

Your email, password, language and deleting your account.

3 questions

Content & practice

What the practice is and which package fits your assessment.

2 questions

Can't find your question?

A real person reads every email. No chatbot, no ticket number.

Email us and include:

  • the email address on your account
  • which assessment it is
  • a screenshot, if you have one
Floris from TestPrep

Floris

You usually get a reply within 1 working day